Real-Precision Systems LLC
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Duns#: 124100148 / Cage Code#: 9VA76
Business Policy: RP Systems LLC
Policy Title: Business Conduct and Ethics Policy
Purpose: RP Systems LLC (the "Company") is committed to conducting its business with integrity and ethical behavior. This policy sets forth the guidelines for conducting business ethically and lawfully.
Policy:
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Compliance with Laws and Regulations The Company requires all employees to comply with all applicable laws and regulations. Employees must not engage in activities that violate any laws or regulations in any country where the Company operates.
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Employees must avoid any actual or potential conflicts of interest that may interfere with their ability to perform their duties in the Company's best interests. Employees must disclose any potential conflicts of interest to their supervisor.
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Insider Trading Employees who have access to material non-public information about the Company or other companies must not trade in securities of the Company or other companies until such information is publicly disclosed.
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Gifts and Gratuities Employees must not accept or give any gifts or gratuities that could be perceived as an attempt to influence business decisions.
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Anti-Bribery and Anti-Corruption: The Company prohibits bribery and corruption in any form. Employees must not offer, give, or receive bribes or other improper payments to or from any person or organization.
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Protection of Company Assets Employees must protect the Company's assets and use them only for legitimate business purposes. Employees must not use Company assets for personal gain or other unauthorized purposes.
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Confidential Information Employees must protect the confidentiality of the Company's proprietary and confidential information. Employees must not disclose any such information to any unauthorized person.
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Respect in the Workplace The Company is committed to maintaining a workplace free from harassment and discrimination. Employees must treat their colleagues and others with respect and professionalism.
Enforcement: Violations of this policy may result in disciplinary action, including termination of employment. Any questions regarding this policy should be directed to the Human Resources department.
Disclosure: All employees must acknowledge their understanding of this policy and commitment to it.
Policy Title: Customer Service Policy
Purpose: RP Systems LLC (the "Company") is committed to providing all customers with the highest customer service. This policy sets forth the guidelines for delivering exceptional customer service and resolving customer issues.
Policy:
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Customer Satisfaction: The Company's priority is to provide excellent customer service and ensure customer satisfaction. All employees must be courteous and helpful to customers at all times.
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Communication The Company is committed to open and transparent communication with its customers. Customers will be informed of any issues with their order or service and provided with updates on the status of their request.
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Prompt Response: The Company will respond promptly to all customer inquiries and requests. Customers will be acknowledged within 24 hours of receiving their inquiry or request.
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Issue Resolution: The Company will resolve customer issues quickly and efficiently. All complaints or problems will be investigated thoroughly, and the Company will work with the customer to find a satisfactory resolution.
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Customer Privacy The Company respects the privacy of its customers and will protect their personal information per applicable laws and regulations. The Company will not share customer information with third parties without the customer's consent.
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Quality Assurance The Company is committed to providing quality products and services to its customers. All products and services will be delivered with the highest quality and craftsmanship.
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Feedback The Company welcomes customer feedback and suggestions for improving its products and services. Customers are encouraged to provide feedback through surveys, feedback forms, or by contacting customer service directly.
Enforcement: All employees are expected to follow this policy when dealing with customers. Failure to comply may result in disciplinary action, including termination of employment. Any questions regarding this policy should be directed to the customer service department.
Acknowledgment: All employees are required to acknowledge their understanding of this policy and their commitment to providing exceptional customer service. Customers will be provided with a copy of this policy upon request.
Warranty:
RP Systems LLC provides a repair warranty for computer motherboards and power supplies. Highly experienced and skilled technicians use top-quality tools and components for our repair services. We are confident in the quality of our work and offer the following warranty:
1. Scope:
Our repair warranty covers defects in materials and workmanship for sixty days from the repair completion date. The warranty only applies to the specific repair performed and does not cover any other issues or components.
2. Warranty Service:
If your computer motherboard or power supply fails due to defects in materials or workmanship within the warranty period, please get in touch with us immediately to arrange a warranty service. We will repair or replace the defective component free of charge.
3. Exclusions:
This warranty does not cover defects or damages caused by misuse, abuse, negligence, accidents, or natural disasters. It also does not cover modifications or repairs made by unauthorized technicians or damage caused by third-party components or peripherals.
4. Limitations:
Our liability under this warranty is limited to the cost of the repair or replacement of the defective component. We are not liable for any other damages, including but not limited to data loss, lost profits, or any other indirect or consequential damages.
5. Warranty Void:
This warranty will be void if the warranty seal is tampered with or removed or if any unauthorized repairs or modifications are made to the component covered.
6. Transferability:
This warranty is non-transferable and applies only to the original owner of the component repaired by us.
By choosing to use our repair services for your computer motherboard or power supply, you agree to the terms and conditions outlined in this warranty. We stand behind the quality of our work and are committed to providing you with the best possible repair service. If you have any questions or concerns regarding this warranty, please do not hesitate to contact us.
